Property Terms and Conditions
These Property Terms and Conditions form a part of the terms between you and Villatel when making a reservation, together with the Villatel Terms of Service.
1. Reservation Fees and Deposits
(a) A departure cleaning fee is charged on all stays.
(b) A deposit of 20% of total balance is required to confirm your dates and secure your accommodation. The reservation is not confirmed until your deposit is received.
(c) The balance is due 8 weeks prior to arrival (or earlier). We will send out final instructions including directions and check-in details, approximately 3 days prior to arrival date. For holiday periods, which will be noted at the time of making a reservation, an additional 30% will be required 14 weeks prior to arrival with the remaining balance to be paid 8 weeks prior to arrival.
(d) Bookings made within 8 weeks of the arrival date must be paid in full including the refundable security deposit.
(e) A security deposit is required for all bookings. The amount of deposit will vary depending on the size of the house. For Properties that are 5 bedrooms or less a $1,000 Security Deposit is required and for Properties of 6 bedrooms or greater a $1,500 security deposit is required. A signed Security Deposit authorization form must be received in the Villatel office prior to check-in. Subject to satisfactory inspection of the property after departure the authorization will be voided within 2 weeks of your departure.
(f) No refunds will be given for late arrivals, early departures or unused days of your accommodation package. Under no circumstances can the security deposit be refunded on day of departure. If you modify or extend the dates of your reservation, you will be charged the applicable Property’s then-current market rate for the modified dates.
(g) All bookings are subject to a Property Protection Fee at the following premiums: $195
(h) The Property Protection Fee is a damage waiver that will cover accidental or inadvertent damages. The value of damage waived for accidental or inadvertent damages is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. The damage must be reported by the guest prior to their check out.
(a) Cancellations must be received in writing and are subject to the following penalties: • 8 weeks or more prior to arrival for non-holiday reservations - loss of deposit. • 8 weeks or more prior to arrival for holiday reservation, loss of 50% of all funds paid on the reservation at the time of cancellation. • Within 8 weeks of arrival - no refund of any amounts paid.
(b) We strongly recommend that you take out travel insurance to cover yourself in the event it is necessary for you to cancel your holiday.
(c) In the event of property being no longer available, we will seek to offer alternative accommodation. If we are unable to find suitable alternative accommodations during this period, we will credit you with a full refund of pre-paid fees. If you do not accept a suitable alternative accommodation that we offer to you, then you are entitled to cancel the applicable reservation, any pre-paid fees will be refunded to you, and neither we nor any of our third-party suppliers will be liable to you for any further amounts relating to such reservation.
3. Check-In and Check-Out
(a) FOR ALL RESERVATIONS THAT ARE CONFIRMED LESS THAN 2 WEEKS PRIOR TO ARRIVAL, GUESTS WILL BE REQUIRED TO STOP BY THE OFFICES FOR FINAL VERIFICATION BEFORE GAINING ACCESS TO THE PROPERTY.
(b) Check-in is from 4:00 pm on the day of arrival; check-out is by 10:00 am on the day of departure for all Properties. Failure to depart on time may result in additional charges.
4. Property Rules
(a) Properties are subject to all additional terms, policies, rules, guidelines, or instructions that we may post on, link to from, or provide you with in writing, including posted at or provided in the applicable Property. You must comply with all of our and the applicable Property Manager’s rules.
(b) You and your guest(s) may use only the Property amenities (e.g., fitness room and gym equipment) that are described in your reservation confirmation. Such amenities may be subject to additional fees and access may be limited and cannot be guaranteed. You agree to comply and ensure all of your guests’ compliance with all of our and the applicable Property Manager’s rules with respect to your and your guests’ use of such amenities. You understand and agree that use of such amenities may be suspended if you or any of your guests violate any such rules. You shall be responsible for any damage to such amenities that you or any of your guests cause. ANY USE OF SUCH AMENITIES IS AT YOUR AND YOUR GUESTS’ OWN RISK AND YOU AND YOUR GUESTS RELEASE, DISCHARGE, AND COVENANT NOT TO SUE US AND THE APPLICABLE PROPERTY MANAGER IN CONNECTION WITH ANY USE OF SUCH AMENITIES.
(c) All Properties are provided with a basic starter supply of toiletries and kitchen supplies, guests are then responsible for purchasing/supplying all further supplies required for the duration of their stay.
(d) Pets are not permitted unless the property is advertised as a “pet friendly” Property and you have advised via email us of your intent to bring a pet, prior to your arrival. There may be additional fees depending on the type of pet(s) and the specific Property.
(e) No smoking is not allowed inside any of the Properties. Failure to observe these rules will result in a minimum $1000 charge against your security deposit.
(f) Every Property is provided with an information manual which will contain both general and specific information relevant to both the Property and surrounding area. Attention should be given to the trash and parking requirements. Please be aware that parking of RVs, campers, and trailers may be prohibited by Property Managers of the Property. Villatel makes no guarantees that such vehicle types will be permitted on the premises.
(g) All residential Properties with pools are equipped with a pool alarm for the safety of our guests, the pool alarm can ONLY be disabled if the Property being reserved is equipped with a pool safety fence. We are unable to make any exceptions to this rule by law, so if you require a pool fence in the Property please advise via email.
(a) You acknowledge and agree that the Properties may contain certain safety features such as smoke detectors, pool door alarms, or sound level monitoring units, you consent to our use of these safety features, and you agree not to interfere or tamper with these features.
(b) We reserve the right at all times to permit other individuals to enter the Property at any time in the following circumstances or for the following purposes: (i) in response to your written or verbal request, upon your consent, or as necessary to provide the Service to you; (ii) to investigate, address, or prevent any actual or reasonably suspected or foreseeable past, current, or impending unlawful activity; (iii) to prevent or mitigate bodily harm to you or others that we reasonably expect has occurred or may occur; (iv) upon your breach of any provision of this Agreement, provided that we give you prior notice (e.g., by email, phone, text message, or knocking on the door); (v) for any purpose (including for repair and maintenance), provided that we give you reasonable notice (e.g., by email, phone, text message, or knocking on the door); (vi) to cooperate with requests from law enforcement officials to enter the Property; (vii) where we believe reasonably necessary to protect the personal safety, rights, or property of us, you, any third party, or to prevent fraud or other unlawful activity; or (viii) at any time in the event of an emergency.
6. Damaged Property
(a) You are responsible for leaving the Property in the condition it was in when you arrived and for following all related additional terms and policies applicable to your stay. You acknowledge and agree that you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who you invite to, or otherwise provide access to, any Property. If we reasonably believe that you have damaged a Property or damaged or stolen any physical item therein (“Damaged Property”), we will provide you with reasonable notice and evidence of such damage or suspected theft and will give you two business days to respond to our claim. After this time period, we will be automatically entitled to charge your applicable payment method for the full amount of the greater of the costs and fees actually incurred by us or that we reasonably expect to incur for fixing or replacing the Damaged Property (which may include replacing damaged items with equivalent items) (“Damaged Property Fee”). We reserve at all times the right to fix the Damaged Property in the manner of our choosing and to pursue in our sole discretion any and all avenues available to us to collect from you the Damaged Property Fee.
(a) YOU UNDERSTAND AND AGREE THAT WE SHALL NOT RESPONSIBLE OR LIABLE FOR THE ACTIONS OF ANY THIRD PARTY OR ANY CONDITION OR CIRCUMSTANCE (E.G., CONSTRUCTION) OUTSIDE A PROPERTY. (b) YOU UNDERSTAND AND AGREE THAT YOU USE ANY ASPECT OF THE SERVICE AND PROPERTIES AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY VILLATEL ENTITY BE LIABLE TO YOU FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE THE PROPERTY.